Terms & Conditions

Last updated: 2026-11-02

By using walink (as a seller or a customer) you agree to these terms. If you do not agree, please do not use the platform.

1. What is walink?

walink is a software tool that helps sellers show their products in a catalog link, organize incoming customer orders, and open a WhatsApp chat with a ready-made order message.

walink is not a store, a seller or a sales intermediary. We do not own, sell or ship the listed products; any sale is a contract directly between the seller and the customer.

2. Payments

walink does not receive any payments, does not support on-site payment, and does not hold funds on anyone's behalf.

Payment is agreed and completed directly between the seller and the customer outside the platform (e.g. bank transfer, KNET, or any method they agree on in WhatsApp).

walink is not responsible for any amounts paid, refunded or lost, nor for any fraud or financial dispute between the parties.

3. Seller responsibilities

The seller is fully responsible for all content they put in their shop: product names, prices, descriptions and images.

The seller confirms they have the right to use every image and piece of content they upload and that it does not infringe anyone's intellectual property or trademarks.

The seller confirms that all information is accurate and not misleading, and that the listed products and services may lawfully be sold in their country.

The seller is responsible for communicating with customers, confirming orders, arranging payment and delivery, delivering products, returns and exchanges, and after-sales service.

The seller is responsible for the correctness of the WhatsApp number on their shop and for keeping their dashboard password safe.

The seller must keep customer data (name, phone, area) confidential and use it only to fulfil the order.

4. Customer responsibilities

The customer is responsible for the accuracy of the details entered in the order form (name, phone number, area and notes).

The customer is responsible for contacting the seller on WhatsApp to complete the order and agree on payment and delivery.

Customers are advised to verify the seller before paying. Any dispute about a product, price, delivery or return is between the customer and the seller directly.

5. Prohibited content

Listing illegal, counterfeit, offensive or misleading products or content, or anything that infringes the rights of others, is prohibited.

walink may suspend or remove any shop or content that breaks these rules without prior notice.

6. Subscription

walink may offer a free trial followed by a monthly subscription as agreed with the seller.

walink may suspend a shop for non-payment of the subscription or for breaching these terms.

7. WhatsApp

walink is not affiliated with, endorsed by or connected to WhatsApp or Meta. We only use public wa.me links to open a chat and never send messages on anyone's behalf.

8. Data & privacy

We store shop, product and order data only to operate the service and we do not sell this data to third parties.

A seller may request deletion of their shop and data by contacting the platform administration.

9. Limitation of liability

The service is provided "as is". We do our best to keep it available but do not guarantee it will be uninterrupted or error-free.

walink is not liable for any direct or indirect loss or damage arising from dealings between seller and customer, or for the quality, safety or delivery of products.

10. Changes

walink may update these terms at any time; continuing to use the platform means you accept the updated version.

11. Contact

For contact, complaints or questions, message walink support on WhatsApp: 💬 +965 5024 3543